If your event needs to move to a different date, update the event details through the Edit page. The change takes effect immediately and your event page will show the new date.
Update the event date- In the organiser sidebar, go toMy Events → Live Events.
- Find your event and clickEdit.
- Update theEvent Datefield to the new date.
- If the start time or duration is also changing, update those fields.
- ClickSave changes.
The event page will show the updated date immediately. Calendar files already downloaded by attendees will reflect the old date until they re-download.
Tell your attendeesWe do not send an automatic notification when you edit event details. After saving the new date, send a message to your attendees with the updated information. Go toMarketing → Messages, clickNew message, and notify everyone who holds a ticket. Include the original date, the new date, the reason for the change if appropriate, and any action they need to take.
SeeHow to message your attendees.
If the date change is significantSome attendees may not be able to attend the rescheduled date. Consider how you will handle requests from buyers who can no longer attend. Refunds are handled case by case through support. SeeHow to get a refund for a ticketand theShowRave Refund Policy.
If you are cancelling insteadIf the event is not being rescheduled and will not go ahead, seeHow to cancel your eventinstead.