Account Management

How to Set Up Two-Step Verification

Help Centre Account Management Created: Today

Two-step verification adds a second check to your sign-in, on top of your password. Once it is turned on, you will need to confirm a code or answer a question every time you sign in to your ShowRave account, in addition to your password. This makes it much harder for someone else to get into your account, even if they find out your password.

Turn on two-step verification
  1. Log in and go to Settings in your account menu.
  2. Find the Two-step verification section and click Manage two-step verification.
  3. Enter your current password to continue. You will be asked for your password again whenever you set up, change, or turn off two-step verification, so keep it to hand throughout this process.
Choose how you want to verify your sign-ins

You can protect your account with one of the following methods:

  • Authenticator app - get a one-time code from an app on your phone, such as Google Authenticator.
  • Email code - get a one-time code sent to your account email.
  • Security questions - answer a question only you know the answer to.

You can only have one method active at a time. Setting up a new method replaces the one you are currently using.

Setting up an authenticator app
  1. On the Two-step verification page, enter your current password and click Set up authenticator app.
  2. A QR code appears on the screen. Open your authenticator app and use it to scan the QR code, which adds your ShowRave account to the app.
  3. Enter your current password again, then type the code currently shown in your authenticator app into the Verification code field.
  4. Click Verify and continue to finish setup.
Setting up an email code
  1. On the Two-step verification page, enter your current password and click Send setup code. A code is sent to your account email address.
  2. Open the email and note the code.
  3. Enter your current password again, type the code into the Verification code field, and click Confirm email code.

Once this method is active, a fresh code is sent to your email each time you sign in, and you will need to enter it to complete sign-in.

Setting up security questions
  1. On the Two-step verification page, enter your current password.
  2. Answer the security questions shown on the screen. Choose answers that are easy for you to remember but unlikely to be guessed by anyone else.
  3. Click Save security questions to finish setup.

When you sign in, you will be asked one of these questions and need to give the matching answer.

Save your recovery codes

As soon as two-step verification is turned on, a set of recovery codes is shown on the screen. Each code can be used once to sign in if you cannot use your normal verification method, for example if you lose your phone or cannot access your email.

  • Write the codes down or store them somewhere safe straight away. They are shown only once and cannot be displayed again.
  • Each code works only one time. Once a code is used, it cannot be used again.
  • If you use a recovery code to sign in, you will receive an email letting you know, so you can check that it was really you.
Signing in once two-step verification is on
  1. Enter your email or username and password as usual and continue.
  2. You will be asked for a second step, depending on the method you set up: a code from your authenticator app, a code sent to your email, or the answer to one of your security questions.
  3. Enter the requested information and continue. You will then be signed in as normal.

If you cannot complete this step with your usual method, enter one of your recovery codes instead in the Recovery code field on the same screen.

Turning off two-step verification
  1. Go to Settings, then Manage two-step verification.
  2. Scroll to the Disable two-step verification section.
  3. Enter your current password and click Disable two-step verification.

Once it is turned off, signing in only requires your password again, until you choose to set it up again.

What happens if you reset your password

If you reset your password through the forgotten password process, two-step verification is automatically turned off on your account as a precaution, and you will receive an email confirming this. If you would like to use it again, set it up again from the Two-step verification page using the steps above.

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